Return & Refund Policy

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item we will then issue a full refund (excluding shipping fees as we are unable to refund the initial shipping cost of your order).

Discounted items are not eligible for a return.

DELCASE will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and tracked mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

In order to return the product, please complete our return form below or send a withdrawal application in free form to the e-mail address returns@delcase.ro

Please allow 1-2 weeks for your return to be processed.

We will refund the sum paid for the returned product to the purchaser’s bank account without delay, but no later than within 14 days from the date we receive a withdrawal application from the purchaser. We may refuse to make a refund until the purchaser has returned the item that constituted the object of the contract or provided proof of having sent back the goods.